1. OFFER AND ELIGIBILITY
a. This ‘Refer A Friend’ promotion (RAFP) is offered by Active Hearing Pty Ltd trading as bloom™ hearing specialists Australia (ABN 91 087 971 051) of Unit 4, 660 Lorimer St, Port Melbourne, VIC 3127 (bloom™).
b. By participating in the RAFP you agree to be bound by these Terms.
c. The RAFP will be open from 13 May 2019 to 30 September 2019 (Promotion Period).
d. To qualify for the RAFP:
(i) you must be an existing bloom™ customer in Australia over the age of 18 and have completed a free hearing appointment at a bloom™ clinic (Existing Customer) within the Promotion Period;
(ii) if you are an Existing Customer, you must refer any person over the age of 50 to a bloom™ clinic (Referred Customer);
(iii) the Referred Customer must within the Promotion Period book and complete a free hearing health check appointment with any bloom™ clinic in Australia (Appointment); and
(iv) the Referred Customer must quote the Existing Customer’s full name, email and phone number at the time of booking the Appointment and / or at end of the Appointment (Full Details). If the Referred Customer cannot provide Full Details which match the Existing Customer's details on the bloom™ system, the referral will not be valid.
e. For the avoidance of doubt, the Referred Customer must be a new customer (not a previous or existing bloom™ customer). An Existing Customer may make referrals to an unlimited number of Referred Customers. The RAFP is not available to employees of bloom™.
ISSUING OF THE PROMOTIONAL REWARD
a. Each Existing Customer that meets the criteria set out in paragraph 1(d) above will receive a $100 VISA Gift Card (Reward).
b. The Reward will be delivered by a tracked delivery service to the residential address given to bloom™ (at bloom's™ cost). Processing and delivery of the Reward may take up to four (4) weeks from the time the Referred Customer has completed their Appointment.
c. If bloom™ cannot offer the Reward due to events beyond its reasonable control, it will contact the Existing Customer and offer a reasonably comparable substitute to the Reward.
PRIVACY
a. bloom™ collects personal information in order to conduct this RAFP. If the information requested by bloom™ is not provided, bloom™ may not be able to provide requested goods or services and the individual may not be able to participate in the RAFP.
b. bloom™ will handle Existing Customers’ and Referred Customers' Personal Information in accordance with its Privacy Policy at www.bloomhearing.com.au/en-au/footer-content/privacy-policy. The Privacy Policy outlines how bloom™ handles and deals with personal information, how you may access and seek the correction of the personal information that bloom™ holds about you, how you may complain about a privacy breach and how bloom™ will deal with such a complaint.
c. In administering the RAFP and for related purposes, bloom™ may disclose personal information to its related entities, agents and service providers. Some of these are located overseas, including in Denmark, Singapore, South America and New Zealand.
d. bloom™ will not provide the Existing Customer with any information relating to a Referred Customer, except for the fact that a Referred Customer has completed a free hearing health check appointment and that the Existing Customer is therefore entitled to receive the Reward from bloom™, in accordance with these Terms.
MISCELLANEOUS
a. bloom™ reserves the right to cease and / or revoke the RAFP or substitute the Reward offered with another item of the same value at its sole discretion from time to time and without notice.
b. If bloom™ ceases or revokes the RAFP, it will honour all eligible referrals made before the latter of:
(i) the date the RAFP ceases or is revoked.; or
(ii) the expiration of the Promotion Period.
To the extent permitted by law, bloom™ will not be liable to any person for any cost, loss, damage, liability, expense or claim arising, whether directly or indirectly, in connection with the RAFP.
Any dispute or situation not covered by these terms, will be resolved by our management in a manner it deems to be fair (acting reasonably).
d. The law applying in Victoria applies to the offer and these Terms.