COVID-19 Update: Metro Melbourne Clinics Remain Open

Updated: 3 August 2020

Government Update - Victoria

The Victorian Government has announced Stage 4 restrictions for Metro Melbourne on 2 August 2020 and provided further information today.

Our Metro Melbourne clinics will remain open and continue to operate under the Stage 4 restrictions.

Our Regional Victorian clinics will continue to operate under Stage 3 restrictions.

We are taking this very seriously and we would like to reassure you of the extra measures we are taking right now. The safety of our customers, clinic teams and communities is our top priority and we are following all directions and guidance from the Department of Health.

Please rest assured that our clinics are safe to visit. Our teams will only come to work if they are healthy and confident that they have not been exposed to the virus and in all clinics we are implementing a comprehensive infection control program to ensure all equipment and interior surfaces are clean and safe.

If you are not comfortable to visit our clinics, we offer phone consultations and remote hearing aid fittings via our bloom CONNECT™ services.

If you have a cold, a cough, fever or are feeling unwell, firstly, we are sorry to hear it! And secondly, we would ask that you kindly reschedule your appointment, so that we can see you when you’re well again. Also, please do reschedule if you have been overseas in the past 14 days.

We are monitoring the situation closely and day by day - at the moment, we’re here to take care of your hearing health, and look forward to seeing you for your next appointment.

Our infection control procedures within the clinic include:

  • Everyone will be asked to wear a mask when entering the clinic
  • We will enforce a maximum limit of people in the clinic 
  • Strict hand hygiene
  • Hand sanitiser being available for customer use
  • Disinfection of medical equipment after every use
  • Cleaning / disinfection of clinical rooms after every customer
  • Multiple cleaning / disinfection of customer spaces during each day
  • Wearing appropriate protective items such as gloves, masks and glasses as appropriate.

We will reschedule appointments for all customers who have:

  • Flu-like symptoms; or
  • Travelled overseas in the past 14 days.

If you have any questions or concerns, please contact us on 1800 554 968 or

For more information

Department of Health -
Information For Older People and Seniors (Department of Health) -
Coronavirus Hotline - 1800 675 398